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Terms

PLEASE READ THESE CAREFULLY AS WHEN YOU MAKE A RESERVATION WITH US WHETHER VIA OUR WEBSITE, by EMAIL or TELEPHONE THESE CONDITIONS ARE DEEMED TO HAVE BEEN ACCEPTED BY YOU.

1. DEFINITIONS

1.1) "Booking" means the reservation of the property by the holidaymaker.

1.2) "Booking Conditions" means these terms and conditions.

1.3) "Deposit" means:

(a) 25% of the Rental Charge or

(b) If the holiday is due to commence within six weeks of the date of a reservation 100% of the Rental Charge

1.4) "Confirmation" means the confirmation of the booking issued by Moray View Cottages to the holidaymaker by email once the Initial Payment has been processed.

1.5) "Rental Charge" means the total rental charge payable in respect of the booking.

1.7) "Reservation Request" means a request to make a booking whether submitted via email, web-site, telephone or otherwise.

2. BOOKINGS AND PAYMENT

2.1 Upon receipt of the Initial Payment, Moray View Cottages will issue a Confirmation to complete and confirm the booking.

2.2 The balance of the Rental Charge (if any) must be paid by the Holidaymaker to Moray View Cottages six (6) weeks prior to the commencement of the holiday.

2.3 Moray View Cottages will send a request for payment 7 weeks before the start of the holiday to allow time to complete payment within 6 weeks, if balance has not been received by the due date (6 weeks prior to start date) we will send an overdue reminder. If the balance is not received within 5 days of that reminder we will treat the Booking as cancelled by the Holidaymaker and clause 3.2 below shall apply and the holidaymaker shall have no claim for compensation whatsoever.

2.4 All prices stated are in GBP and is the total price payable – there are no booking or credit card fees added.

3. CANCELLATION

3.1) The Holidaymaker should notify Moray View Cottages immediately if they wish to cancel the Booking. The cancellation will take effect when we receive this notification.

3.2) If the Booking is cancelled after the balance of the Rental Charge becomes payable, such balance shall still remain payable, if we are able to attract holidaymakers for the cancelled period we will refund all money paid however if we cannot then the deposit or full amount paid at time of booking would be non-refundable.

3.3) If the holiday property becomes unavailable we will refund all monies paid.

4. RESPONSIBILITIES OF THE HOLIDAYMAKER

4.1) During the period of the holiday, the holidaymaker (personally and on behalf of all other people visiting the property) undertakes as below:

4.2) That the number of people occupying the property will not exceed the number stated on the holiday confirmation;

4.3) That the property will be used solely for the purpose of a holiday by the holidaymaker and his party;

4.4) To show due consideration for other parties (to include, but not be limited to, refraining from abuses of the property and/or dangerous, offensive or rude behaviour to the owner, his representative or any third parties such as neighbours);

4.5) To allow the owner or his representative access to the property at any reasonable time during the period of the holiday;

4.6) To keep the property and all furniture, utensils, equipment, fixtures and fittings in or on the property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the property is left in the same state of order and cleanliness in which it was found. The owner reserves the right to levy an additional charge for any extra cleaning required after the holidaymaker's occupancy and for any consequential loss;

4.7) To report as soon as possible to the owner any breakages or damage caused by the holidaymaker during the holiday and to reimburse the owner with the cost of replacement. The owner reserves the right to make a claim against the holidaymaker for repair or loss as a result of damage caused;

4.8) To arrive after 3 pm on the arrival day and to vacate the property by 10 am on the day of departure unless prior arrangement has been agreed with the owner;

4.9) Not without the express permission of the owner allow any person other than guests booked and staying in the property for their holiday to use the facilities and amenities of the property and to notify all other members of the holidaymaker's party of these undertakings.

4.91) In the event of a breach of any of the undertakings set out above the owner can refuse to allow the holidaymaker to take possession of the property or make the holidaymaker leave the property before the end of the holiday. In either case the holidaymaker shall be deemed to have cancelled the booking and the holidaymaker shall have no claim for compensation or reimbursement whatsoever.

5. PETS

5.1) Pets are NOT allowed at our property

6. SMOKING

6.1) Smoking inside is NOT permitted, if the cottage is found to have been smoked in there will be an excess cleaning charge of £250.

7. LIABILITY

7.1) The holidaymaker and all other members of the holidaymaker's party’s personal belongings and vehicles together with their contents are left at the property entirely at their own risk.

7.2) The owner shall accept no liability to the holidaymaker for any loss, damage or injury howsoever caused to the holidaymaker or to the holidaymaker's personal property or to persons in the holidaymaker's party or their personal property during their stay at the property except to the extent such loss, damage or injury is caused by the negligence or wilful default of the owner.

8. COMMUNICATION AND INFORMATION

8.1) For the purpose of the Data Protection Act 1998, all personal and other information and details collected by the owner in the course of its business belong to the owner and will not be disclosed to any third party.

8.2) Provided the holidaymaker has not told the owner otherwise, the owner may use the holidaymaker's personal information for marketing the owner’s services.

8.3) If the holidaymaker or other individual wishes to be removed from the owners marketing lists, they should contact the owner by phone on 015452 841103 or by email at admin@morayviewcottages.co.uk

9. COMPLAINTS

9.1) in the unlikely event the holidaymaker may have cause for dissatisfaction, the holidaymaker should contact the owner as soon as possible.

10. FORCE MAJEURE

10.1) No liability can be accepted and no compensation will be paid by the owner, where the holidaymaker or his personal property (and/or any person in the holidaymaker's party and/or their personal property) suffer any loss, damage, injury, disappointment, inconvenience or otherwise, or where the performance or prompt performance of any obligations by the owner are prevented or affected, by any event which the owner could not have reasonably foreseen or avoided including war, threat of war, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, closure of international borders, disease, none availability of transport services, interruption to services/utilities and all similar events outside the control of the owner.